Automotive Events (AE)
This is us. We are headquartered in Cleveland, Ohio, with offices in Los Angeles and Manchester, UK. We produce events and content, as the name suggests, mostly for the automotive industry.
Avoid: (1) Inc. after name unless in legal documents (2) use of comma after incorporation abbreviation and (3) AE, unless previously defined.
Use "we" when referring to AE on the company's website and social media profiles.
AE's primary color is red. When used with digital products, the color code is #d81921.
AE is on Twitter, under the username @tweetsbyae. When using, keep character count to 125 or less.
Subaru of America (SOA)
A subsidiary of Subaru Corporation, based in Cherry Hill, N.J. Use SOA on second reference, not Subaru.
Keep posts at one to two sentences of less than 20 words each. AE is on Facebook, under the username postsbyae.
When tagging people or organizations on social media, be sure to avoid calling to them, i.e., "Hey, @johnboy, look at this cool pic from the test drive."
Instead, mention subtly, i.e., "We recently worked with @johnboy during a test drive of the new [car name]."
Avoid hashtags unless part of a trending topic that is deemed worthy within the industry.
Be aware of trending topics and breaking news. Do not post on social media during any nationwide or local mass incidents, i.e., if a recall is underway for a car, do not post about that vehicle or company.
This is a somewhat technical term. Use company instead.
While numbers under 10 are generally spelled out, use the digit for faster comprehension.
When it's not possible to eliminate links, such as when posting on Facebook, always convert to shorter links using Google's URL shortener. When possible, use linked text.
Follow the company's preference. If the name begins a sentence, capitalize.
It is acceptable to use an ampersand in a social media post or an in-app heading to keep within length.
Do not use an ampersand in blog posts, emails, or user interface text where word count is not limited.
Be conversational, but professional. Do not use acronyms or jargon. Keep answers to between 5 and 30 words for readability.
Be straightforward in 15 words or less. Use plain language.
Dinner shuttle in 15 minutes. Meet in hotel lobby.
Keep these messages between 10 and 50 words. Quickly alert the user to (1) the problem and (2) how to fix it.
Voice and Tone
AE is: (1) professional (2) friendly (3) knowledgable (4) straightforward and (5) human
These 5 points should reflect in everything we write across digital products.
Always use active voice. This is when the subject performs the action denoted by the verb.
Active: The man is eating the hamburger.
Passive: The hamburger is being eaten by the man.
Use contractions, but make sure you do so correctly. For a list, click here.
Use sparingly. Never use more than one together.
Use only one form, when necessary. Don't use a combination of bold, capitalization, underline, or italics.
Hyundai Motor Company
Use Hyundai for all references. When needing to specify U.S. operations, Hyundai USA is acceptable. Hyundai USA is located in Fountain Valley, Calif.
When communicating about work with other parties, refer to the company collectively: "We are working on XXXX."
social media don'ts
On all platforms, we do not discuss or reveal pre-event information. Our social platforms are reserved only for live event or post-event info.
AE is on Instagram, under the username @imagesbyae. No character count restriction, but keep it short.
Do not edit images for embellishment. Use video sparingly, unless it defines the event, i.e., the exact moment of a car reveal.
Stick to the copy patterns and styles outlined in this guide.
Lead with the main point in sentences, paragraphs, sections, and pages.
This is the final comma in a list of items. Use it.
Example: My breakfast includes coffee, bacon and eggs and toast. (It is unclear whether the eggs are grouped with the bacon or the toast. Using the Oxford would fix this problem.)
While fun, use infrequently. ;)
(1) Spell out day and/or use numeral, and abbreviate months: Jan., Feb., Aug., Sept., Oct., Nov., Dec. (2) separate with a comma (3) use year if discussing date not in current year
Monday, Jan. 8, 2017
Always spell out percent, except when used on social media. On social media, use %.
Always use when number cannot be written out, i.e., 1.45.
Capitalize the Latin abbreviations, no periods, and a space after the last numeral: AM, PM.
Use noon for 12 PM and midnight for 12 AM.
Use 12-hour format: 3:45 PM.
Use "to" to indicate a range in numbers, i.e., 10 to 20. Don't use a hyphen, unless within the app's agenda.
For all currencies, use the symbol-amount format. For amounts greater than 0, use decimal amounts.
$5, or $5.25 / €5, or €5.25
Use the following format for U.S. numbers: (555) 555-5555.
For non-U.S. numbers, use +55 555 555 5555.
For an international audience, use +1 before any U.S. number: +1 (555) 555-5555.
Abbreviate: Eastern Standard Time (EST), Central Standard Time (CST), Mountain Time (MT), Pacific Standard Time (PST)
If the word ends with an s and it is singular, add 's: James's water.
If the word ends with an s and it is plural, only add ': managers' waters.
Use a colon to offset a list, i.e., John doesn't know what car to buy: Subaru, Toyota, or Hyundai?
Use a true em dash (—), not a hyphen (-) or double hyphen (--). Also, em dahses do not have spaces on either side.
The new website—one of many online initiatives rolled out this year—is expected to increase engagement.
Use sparingly. Use primarily to indicate omitted words in a quote.
Question marks always go inside quotation marks. Also, they go inside parentheses when the parenthetical stands alone.
Always uppercase: JPG, PDF, GIF. Add a lowercase s to make plural: JPGs, PDFs, GIFs.
When quoting someone, use said: "That's great," said John.
When quoting a document, use says: "This car is great," says the article.
When referencing cities, all cities should be accompanied by their state, except for: Atlanta, Baltimore, Boston, Chicago, Cincinnati, Cleveland, Dallas, Denver, Detroit, Honolulu, Houston, Indianapolis, Las Vegas, Los Angeles, Miami, Milwaukee, Minneapolis, New Orleans, New York, Oklahoma City, Philadelphia, Phoenix, Pittsburgh, St. Louis, Salt Lake City, San Antonio, San Diego, San Francisco, Seattle, Washington.
Spell out states unless accompanied by a city. If accompanied by a city, abbreviate: Jacksonville, Fla.
When not needed, avoid using http(s)://www.
Avoid using can't, won't, don't, etc.
We work in the event industry.
Not in the events industry, event's industry, or events' industry.
Use only first. Never, ever.
Avoid mixing me/my with you/your. Doing this can cause confusion.
Use Hello, [comma] Name - [dash] for formal communication, such as with clients or prospective clients.
Hello, John -
What time is our meeting today?
Avoid using Hey, Hi, Howdy, Yo unless a relationship is already established where it is appropriate to do so.